| Policy | Defective Case | Damage / Wrong Item |
|---|---|---|
| 7/10 Days Service Centre Replacement | Contact brand service center | Free Replacement |
| 7/10 Days Replacement by Brand | Technician inspection & repair | Free Replacement |
| 7/10 Days Replacement | Technician visit (if required) | Free Replacement |
| 10/30 Days Returnable | Eligible for refund | Return or Replace |
| 10 Day Free Returns & Exchange | Exchange available | Return/Exchange |
| Non-Returnable | Only refund if defective | |
| Category | Return Policy |
|---|---|
| Amazon Devices (Echo, Kindle, Fire TV) | 7 Days Replacement Only |
| Kindle Books | 7 Days Refund (Accidental Purchase) |
| Alexa Paid Skills | 3 Days Refund |
| Inspect & Buy | 2 Days Refund |
| Customizable Products | Non-returnable |
| Amazon Bazaar | 5 Days Return Window (No exchange) |